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20 ans à la pointe de la technologie: BMW ConnectedDrive. Revoir les étapes franchies en matière de connectivité et envisager le futur des services digitaux au sein de BMW Group.

Depuis 20 ans, BMW Group a montré la voie en termes de connectivité intelligente. Les clients et leurs besoins en matière de connectivité ont été au cœur des préoccupations de l’entreprise dès le départ. Les nombreux points de contact qui sont aujourd’hui disponibles et la capacité d’utiliser les services n’importe où ont constitué les éléments permettant de créer une expérience client à 360° et de rapprocher les conducteurs de leur véhicule.

Technologie
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BMW ConnectedDrive
 

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Depuis 20 ans, BMW Group a montré la voie en termes de connectivité intelligente grâce à BMW ConnectedDrive. Les clients et leurs besoins en matière de connectivité ont été au cœur des préoccupations de l’entreprise dès le départ. Les nombreux points de contact qui sont aujourd’hui disponibles et la capacité d’utiliser les services n’importe où ont constitué les éléments permettant de créer une expérience client à 360° et de rapprocher les conducteurs de leur véhicule.

 

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Munich. The BMW Group has led the way in intelligent connectivity for 20 years, courtesy of BMW ConnectedDrive. Customers and their mobility requirements – in the vehicle and beyond – have been at the heart of everything the company has sought to achieve here. It was back in 1998 when the BMW Assist package was introduced under the product heading of “BMW Telematics”. The first built-in SIM card to be fitted in a BMW followed in 2004, and in 2014 it became possible to book and pay for online services from the comfort of the car by visiting the BMW ConnectedDrive Store. And the company’s latest solutions, like the all-encompassing digital concept encapsulated by BMW Connected, continue to showcase the ongoing development of connectivity. For example, since 2016 customers have been able to link their smartphones seamlessly with their car via a connection with the Open Mobility Cloud. The numerous touchpoints now available and the ability to use services anywhere have been the key enablers in creating a 360-degree digital customer experience and bringing drivers and their vehicles even closer together.

Highlights and awards.
The first major foray into the connected future took place in 1998 with “BMW Telematics” and the introduction of the BMW Assist package comprising Concierge Services, as well as the up-to-date traffic information service and Intelligent Emergency Call. At that time, the customer’s telephone was still used for establishing the online connection. In 2004, the SIM card was embedded into the vehicle, enabling customers to access news, weather services and office functions while on the move via BMW Online. A web browser was introduced in the new BMW 7 Series four years later, followed by the launch of the ConnectedDrive Store in 2014, which allowed customers to book and pay for services – such as Real Time Traffic Information and Online Entertainment products – directly from their car.

BMW ConnectedDrive is currently available in 45 countries and there are already over 10 million connected BMW vehicles on the world’s roads today. Over the past ten years alone, the BMW Group’s unstinting efforts in driving forward digital connectivity through BMW ConnectedDrive have earned it 37 national and international awards. These figures underline the BMW Group’s international standing as a pioneer in the field of digital development.

Milestones of the present and future.
Meeting demands for intelligent and connected mobility via its BMW ConnectedDrive and BMW Connected technology is not only a future goal for the BMW Group but a very real objective of the here and now. BMW Connected already has more than 2.3 million users worldwide. The digital services cater to the demands of mobility today and are constantly redefining the very concept of mobility in a way that benefits the customer.

2018 is an important year for the future of connectivity. The new Remote Software Upgrade feature will enable vehicles to be automatically supplied with the latest software “over the air” at any time, just like smartphones can. June will also mark the full-scale in-car integration of the Alexa voice-controlled assistant – including access to over 30,000 Alexa Skills – allowing customers to use it in the vehicle just as intuitively as they do at home. Yet another highlight will come in the form of the Digital Key, which uses the customer’s smartphone as the only means of locking and unlocking the car and starting it. Besides dispensing with the need for a conventional car key, this will additionally pave the way for a new form of private car sharing, as the Digital Key can be shared with friends and family via BMW Connected. And then there is the new BMW Operating System 7.0. This next-generation display and operating system, which is being introduced into production models this year, responds digitally – and even more closely than ever – to the driver’s individual requirements.

BMW celebrates 20-year anniversary with price reductions for digital services.
BMW’s digital services have provided customers with unprecedented flexibility when it comes to integrating new functions in their BMW either from home or with ease while on the road. To celebrate this achievement, all services –including Real Time Traffic Information, Concierge Services and Remote Services – will be available at a 20 per cent discount from 8 May.

Click here to go to the BMW ConnectedDrive Store and the 20 Years Special.

Together with automated driving, the ongoing expansion of connectivity as we approach a digital and emission-free future is one of the central spheres of activity in which the BMW Group is driving forward the transformation of the mobility sector as part of its NUMBER ONE > NEXT strategy.

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