New levels of retail, after-sales know-how and service excellence
Robertson: Further strengthen our customer retail experience
Munich. The BMW Group and h&z, a Munich-based
consulting firm have established a joint venture called The
Retail Performance Company to develop new levels of retail,
after-sales know-how and service excellence. The company will provide
one-stop consulting, coaching, training and HR services for retail.
The holistic approach includes the development, implementation and
continuous support of these services.
Ian Robertson, Member of the Board of Management of BMW AG, Sales and
Marketing BMWstated, “With the establishment of this
joint venture, our objective is to better secure, develop and leverage
retail performance know-how, and thus further strengthen our position
as the leading provider of premium mobility products and services
through an even better retail experience for our customers.”
The Retail Performance Company complements and supports the BMW
Group’s worldwide retail initiative, “Future Retail”, a comprehensive
programme designed to enhance the customer experience and to set new
standards for retail in the automotive industry and beyond.
Rainer Hoffmann, Managing Partner and Founder of h&z stated, “For
h&z the new joint venture is a further step to strengthen the
strategic positioning of the company and another milestone on the
growth path for a Hidden Champion in Business Excellence Consulting.”
h&z is one of Europe’s leading consultancy firms for business
excellence, specialized in procurement and supply chain, product
innovation, sales, service and training.
True to the motto “Consulting with head, heart, and hand,” a
worldwide network of more than 400 consultants create innovative
solutions and implement them consistently.
The BMW Group and h&z have already been working together for
several years on various projects.
Heading the new joint venture will be Christian Feilmeier, who was
responsible for Retail Performance Consulting at the BMW Group,
together with Ingo Susemihl, who joins the company after holding
senior positions at Osram GmbH, Infineon Technologies and Siemens
Management Consulting. The company’s headquarters will be based in Munich.
The creation of The Retail Performance Company demonstrates that the
BMW Group is dedicated to supporting its global retail organization in
the most efficient and effective way. As an integrated service
provider, customers of The Retail Performance Company will have a
single point of contact for all retail topics. As such, the BMW Group
is making a clear commitment to set-up sustainable structure to
achieve its performance objectives.
If you have any queries, please contact:
BMW Group Corporate and Governmental Affairs
Linda.Croissant@bmw.de, Business and Finance Communications
The BMW Group is one of the most successful manufacturers of
automobiles and motorcycles in the world with its BMW, MINI, Husqvarna
Motorcycles and Rolls-Royce brands. As a global company, the BMW
Group operates 29 production and assembly facilities in 14 countries
and has a global sales network in more than 140 countries.
In 2012, the BMW Group sold about 1.85 million cars and more than
117,000 motorcycles worldwide. The profit before tax for the financial
year 2011 was euro 7.38 billion on revenues amounting to euro 68.82
billion. At 31 December 2012, the BMW Group had a workforce of
approximately 105,000 employees.
The success of the BMW Group has always been built on long-term
thinking and responsible action. The company has therefore established
ecological and social sustainability throughout the value chain,
comprehensive product responsibility and a clear commitment to
conserving resources as an integral part of its strategy. As a result
of its efforts, the BMW Group has been ranked industry leader in the
Dow Jones Sustainability Indexes for the last eight years.