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BMW celebrates UK retail talent and commitment in 2020.

BMW has started 2021 by recognising its retail teams across the UK for their positive impact in the last (particularly challenging) 12 months.


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Chris Overall
BMW Group

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The annual Retailer of the Year Awards was held virtually for the first time and celebrated the leadership, aptitude and adaptability of the BMW retail network, who brilliantly served new and returning customers throughout 2020.

The coveted ‘Retailer of the Year 2020’ title was awarded to Douglas Park Hamilton after they impressed across a range of categories including Aftersales, Marketing and Financial Services. Head of Brand at the group, David McBennett also received a personal award for his dedication to the industry and impressive leadership.

Other categories and their winners include Cotswold Hereford for Retail Sales, Rybrook Wolverhampton for Financial Services and PLC Retailer of the Year was awarded to Sytner Coventry.

“It’s important that we recognise the incredible efforts of our retail teams after such a challenging year,” said Graeme Grieve, Chief Executive Officer, BMW Group UK. “We launched a host of new and enticing models - including the BMW 4 Series Coupé - and our retailers rose to the challenge. Our dedicated teams ensured BMW customers received an outstanding experience, whether their interaction was face-to-face in the showroom, or virtual during lockdown periods.

“I’m always proud of our retailers but over the past year they’ve demonstrated how important they are to the automotive industry and our customers”.

David McBennett, Head of Business, Douglas Park Hamilton, said, “Everyone at Douglas Park BMW is delighted with the recognition of our achievements, winning not only four category awards but also the ultimate accolade of BMW Retailer of the Year for the second time. Whilst the team might have changed in the 19 years since we last won, I greatly appreciate the support, dedication and willingness to strive for unparalleled levels of service from everyone involved in the business and I am extremely proud of everything we continue to achieve together”.




Retailer of the Year

Douglas Park Hamilton

Regional Group Retailer of the Year

Douglas Park Hamilton

Owner Driver Retailer of the Year


PLC Retailer of the Year

Sytner Coventry

Retail Sales

Cotswold Hereford

Financial Services

Rybrook Wolverhampton


Douglas Park Hamilton

Head of Brand

David McBennett, Douglas Park Hamilton


Syntner Group


The BMW Group
With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises 31 production and assembly facilities in 15 countries; the company has a global sales network in more than 140 countries.

In 2020, the BMW Group sold over 2.3 million passenger vehicles and more than 169,000 motorcycles worldwide. The profit before tax in the financial year 2019 was € 7.118 billion on revenues amounting to € 104.210 billion. As of 31 December 2019, the BMW Group had a workforce of 126,016 employees.

The success of the BMW Group has always been based on long-term thinking and responsible action. The company has therefore established ecological and social sustainability throughout the value chain, comprehensive product responsibility and a clear commitment to conserving resources as an integral part of its strategy.






For further information please contact:

Helen Wilson
BMW Group Media Relations Executive
Tel: 07815 372 480

Chris Overall
BMW Media Relations Manager
Tel: 07815 370 990

Emma Begley
General Manager, Communications
Tel: 07815 371 062

Graham Biggs
Corporate Communications Director
Tel: 07815 376 867


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CO2 emission information.

The values for fuel consumption, CO2 emissions and energy consumption shown were determined in a standardised test cycle according to the European Regulation (EC) 715/2007 in the version currently applicable. The figures refer to a vehicle with basic configuration in Germany and the range shown considers transmission (automatic or manual) and the different wheels and tyres available on the selected model and may vary during the configuration.

The values of the vehicles labelled with (*), are already based on the test cycle according to the new WLTP regulation and are translated back into NEDC-equivalent values in order to allow a comparison between vehicles. More information on the transition from NEDC to WLTP test procedures can be found here.

These figures are intended for comparison purposes and may not be representative of what a user achieves under usual driving conditions. For plug-in hybrid vehicles and battery electric vehicles the figures have been obtained using a combination of battery power and petrol fuel after the battery had been fully charged. Plug-in hybrid vehicles and battery electric vehicles require mains electricity for charging. The CO2 emissions labels are determined according to Directive 1999/94/EC and the Passenger Car (Fuel consumption and CO2 Emissions Information) Regulations 2001, as amended. They are based on the fuel consumption, CO2 values and energy consumptions according to the NEDC cycle.

A guide on fuel economy and CO2 emissions which contains data for all new passenger car models is available at any point of sale free of charge. For further information you can also visit this link.

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