BMW Assist named “Best Telematics Safety & Security
Solution” at 2013 Telematics Update Detroit conference
BMW Assist eCall and TeleService now standard including 10
years of service
BMW Assist eCall includes ground-breaking enhanced Automatic
Woodcliff Lake, NJ – June 4, 2014. . . BMW announced
today that there are now over one million BMW cars and Sports Activity
Vehicles on the road in the US with active subscriptions to its
award-winning BMW AssistTM telematics service, which was first
launched in 1997. Beginning with the 2007 model year, BMW Assist
included a four year subscription. Today, BMW Assist eCall and
Teleservice, including ten years of service, is standard equipment in
nearly all 2014 model year and later BMWs.
Automatic Collision Notification was added for model year 2000 and
has made a difference in countless lives. For the 2009 model year,
BMW’s Automatic Collision Notification received a ground-breaking enhancement.
Developed in cooperation with the William Lehman Injury Research
Center at the University of Miami, the Urgency Algorithm was able for
the first time to use data from the vehicle’s crash sensors and
deliver to the call center a prediction of the likelihood of severe
injury in addition to the vehicle’s location and other key
information. This gives first responders the opportunity to better
prepare themselves even before they arrive on the scene. For example,
they can put a trauma center on alert in order to save precious minutes.
The development of this enhancement to Automatic Collision
Notification and the inclusion of BMW Assist eCall with TeleService
for ten years with nearly every new BMW model was seen as such an
important industry milestone that BMW Assist was named “Best
Telematics Safety & Security Solution” at the 2013 Telematics
Update Detroit conference.
BMW Assist today includes TeleService as standard equipment. Every
car equipped with TeleService monitors its service needs, such as
engine oil and brakes. When necessary, the vehicle transmits its
status and service needs to BMW. The customer’s BMW Service Center can
access the vehicle-related data and a BMW Service Advisor can then
call the customer to schedule a convenient appointment.
BMW Assist includes far more than eCall and TeleService. With BMW
Remote Services, help is available if your keys are locked inside the
vehicle or if your BMW is ever stolen. A quick call to BMW Assist and
the staff can remotely unlock the car. With its integrated telematics
device, Stolen Vehicle Recovery helps to recover a BMW vehicle in the
event it is stolen. A BMW Assist response specialist can remotely
activate the BMW Assist system to locate the vehicle and then help the
police recover it. An upgrade from the standard package makes a
concierge available 24/7, whether you need help with directions, or
would like to make a dinner reservation.
BMW Assist has continued to evolve since its introduction in 1997
with enhanced technology, wider availability and new services. Today,
the owners and drivers of over one million BMW cars and Sport Activity
Vehicles in the US enjoy the safety and convenience of BMW Assist.
BMW Group In America
BMW of North America, LLC has been present in the United States since
1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in
2003. The BMW Group in the United States has grown to include
marketing, sales, and financial service organizations for the BMW
brand of motor vehicles, including motorcycles, the MINI brand, and
the Rolls-Royce brand of Motor Cars; DesignworksUSA, a strategic
design consultancy in California; a technology office in Silicon
Valley and various other operations throughout the country. BMW
Manufacturing Co., LLC in South Carolina is part of BMW Group’s global
manufacturing network and is the exclusive manufacturing plant for all
X5 and X3 Sports Activity Vehicles and X6 and X4 Sports Activity
Coupes. The BMW Group sales organization is represented in the U.S.
through networks of 339 BMW passenger car and BMW Sports Activity
Vehicle centers, 139 BMW motorcycle retailers, 120 MINI passenger car
dealers, and 35 Rolls-Royce Motor Car dealers. BMW (US) Holding
Corp., the BMW Group’s sales headquarters for North America, is
located in Woodcliff Lake, New Jersey.
Information about BMW Group products is available to consumers via
the Internet at: www.bmwgroupna.com.
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Journalist note: Information about BMW and its
products in the USA is available to journalists on-line at www.bmwusanews.com.