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PressClub USA · Article.

BMW 3 SERIES AND 5 SERIES RANKED NEAR TOP IN CUSTOMER SATISFACTION BASED ON THE ULTIMATE CAR BOOK'S COMPLAINT INDEX

The BMW 3 Series and 5 Series cars were ranked 2nd and 3rd, respectively, for customer satisfaction among all cars and trucks in the Complaint Index in The Ultimate Car Book, 2002 edition (HarperCollins), by Jack Gillis.

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Diane Anton
BMW Group

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Author.

Diane Anton
BMW Group

Woodcliff Lake, New Jersey, March 5, 2002...The BMW 3 Series and 5 Series cars
were ranked 2nd and 3rd, respectively, for customer satisfaction among all cars
and trucks in the Complaint Index in The Ultimate Car Book, 2002 edition
(HarperCollins), by Jack Gillis. THE ULTIMATE CAR BOOK's complaint index is a
result of an analysis of the National Highway Traffic Safety Administration
(NHTSA) complaints on file relative to the number of each model produced. The
2002 Gillis Complaint Index ranges from 3 to 7204 per car. The BMW 3 Series
posted a Gillis Complaint Index of only 29 while the 5 Series posted just 66.
The BMW 3 Series and 5 Series both saw strong sales growth in 2001. Both Series
are perennially ranked in Car and Driver's "10 Best Awards" as well as
Automobile Magazine's "All Stars" list, due to their outstanding driving
characteristics and performance. Combined with the reliability and quality
demonstrated by their ranking in the Gillis Complaint Index, both the 3 Series
and 5 Series represent outst


anding value.


BMW Group in America
BMW of North America has been present in the United States since 1975. Since
then, the BMW Group in the United States has grown to include marketing, sales
and financial service organizations for the BMW and MINI brands; a South
Carolina manufacturing operation; DESIGNWORKS/USA, an industrial design firm in
California; a technology office in Silicon Valley and various other operations
throughout the country. The BMW Group is represented in the U.S. through a
network of 340 car, 327 Sports Activity Vehicle and 148 motorcycle retailers.
BMW US Holding Corp., the Group's headquarters for North, Central and South
America, is located in Woodcliff Lake, New Jersey.

Information about BMW Group products is available to consumers via the Internet
at http://www.bmwusa.com, http://www.bmwmotorcycles.com and
http://www.miniusa.com.

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