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BMW FINANCIAL SERVICES RANKS HIGHEST IN DEALER SATISFACTION FOR RETAIL LEASING BY J.D. POWER, MARKING TENTH CONSECUTIVE YEAR OF RECOGNITION
Wed Aug 07 22:14:46 CEST 2013 Press Release
Woodcliff Lake, NJ – August 7, 2013 - BMW Financial Services ranked highest in dealer satisfaction in the J.D. Power 2013 Dealer Financing Satisfaction Study SM, ranking highest this year for the Retail Leasing category. This year’s rating marks BMW Financial Services tenth consecutive year of recognition by J.D. Power.
Woodcliff Lake, NJ – August 7, 2013 - BMW Financial Services ranked highest in dealer satisfaction in the J.D. Power 2013 Dealer Financing Satisfaction Study SM, ranking highest this year for the Retail Leasing category. This year’s rating marks BMW Financial Services tenth consecutive year of recognition by J.D. Power.
BMW Financial Services ranks highest among automotive financing
providers in the Retail Leasing segment, as determined by dealer
feedback on finance provider offering; application/approval process;
and sales representative relationship factors.
Alphera Financial Services, a BMW Group Financial Services
provider of multi-make financing, ranked highest in the Prime Retail
Credit rankings, just ahead of BMW Financial Services second-place finish.
“This year’s tenth consecutive J.D. Power Dealer Financing Satisfaction award reflects our continued goal of premium service. This is credited to the shared dedication of our entire organization in cooperation with an exceptional partnership with our extraordinary dealer network,” said Ed Robinson, Chief Executive Officer of BMW Financial Services, Americas Region. “We are wholly committed to driving the continued level of excellence that received this recognition, and shows the ongoing faith of our dealers each day. We are constantly striving to deliver a ‘Beyond the DriveTM’ experience that turns customers into fans, and I am very proud to share this latest achievement with our partners.”
Initiated in 1994, the J.D. Power Dealer Financing Satisfaction Study SM is conducted annually. The study aggregates responses from dealer principals across the areas of Prime Retail Credit, Retail Leasing and Floor Planning.
BMW Financial Services has ranked highest in the following years and survey segments:
2004:
Retail Credit
Retail Leasing
2005:
Retail Credit
Retail Leasing
2006:
Retail Credit
Retail Leasing
2007:
Retail Leasing
2008:
Retail Leasing
Retail Credit
Sub-Prime Retail Credit
Floor Planning
2009: Retail Leasing
2010:
Retail Leasing
Floor Planning
2011:
Retail Credit
2012:
Retail Credit
Retail Leasing
2013:
Retail Leasing
About BMW Group Financial Services
BMW Group Financial Services was established in the U.S. in 1992 to support the sales and marketing of BMW products. Since then, the Group has expanded to provide service to markets in multiple countries and continues to evolve beyond its role as a captive finance unit.
BMW Group Financial Services offers a wide range of leasing, retail and commercial financing and banking products tailored to meet the needs of the BMW customer. The Group also provides financing to BMW dealers for expanding dealership capabilities and enhancing overall operations. With more than $34 billion in serviced assets and 1,000,000 automotive lending customers across the U.S., Canada, Mexico and Brazil, BMW Group Financial Services finances almost three-quarters of the BMWs sold or leased in the America’s. BMW Group Financial Services employs more than 800 people, including consultants and temporary workers, most of whom are located in the Hilliard, Ohio Regional Service Center which serves the U.S., Canada, Mexico and Brazil.
In 2001, the MINI Financial Services division was established to provide support for the brand’s dealer and customer networks by offering various financing and leasing options. Alphera Financial Services was established in 2006 to provide financial services to dealers who are not part of the BMW and MINI networks.
BMW Group Financial Services also offers credit card products through its subsidiary, the BMW Bank of North America. up2drive.com is a division of BMW Bank of North America, a wholly-owned subsidiary of BMW Financial Services NA, LLC. BMW Insurance Agency, Inc., a property and casualty producer, is also part of BMW Group Financial Services.
Information about BMW Group products is available to consumers via the Internet at:
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