BMW Financial Services and MINI Financial Services Exemplify Customer
Satisfaction as Key to Business Foundation, Breeding Top Honors and
Consistent Dealer Financing Excellence.
WOODCLIFF LAKE, NJ – August 7,2014 – BMW Financial
Services has been recognized for outstanding dealer satisfaction in
the J.D. Power 2014 Dealer Financing Satisfaction Study SM, ranking
highest for the third consecutive year in the Retail Leasing segment.
This is the 11th year that BMW Group Financial Services has been recognized.
BMW Financial Services ranked “Highest in Satisfaction with Retail
Leasing” among automotive financing providers, with MINI Financial
Services receiving a second-place ranking, The two reversed their
ranking in “Highest in Dealer Satisfaction with Retail Credit” with
MINI Financial Services taking top honors, BMW Financial Services
ranking second and the Group’s multi-make financing arm, Alphera
Financial Services receiving a third-place ranking. Separately, BMW
Financial Services achieved a second-place ranking within the Floor
According to Ed Robinson, Chief Executive Officer for BMW Group
Financial Services, Americas Region, the consistency of dealer
excellence provided across the BMW Group reflects a dedication to
relationship building and takes it one step further to create loyalty
and retention. “Our goal has always been to provide consistent
premium service across brands, products, and customers,” said Robinson.
“We are proud of the partnerships we maintain with our dealers,” said
Robinson, “and more so we are proud of the extraordinary efforts our
dealers consistently display day in and day out that continue to turn
our customers into loyal fans of our brand.” Robinson noted that the
company was proud of the consistent recognition received by J.D. Power
and credited the many associates across the organization that are
committed to continuing to work toward delivering and exceeding the
standards of excellence these relationships provide.
The J.D. Power Dealer Financing Satisfaction Study SM has been
conducted annually since 1994, aggregating responses from dealer
principals across the areas of Prime Retail Credit, Retail Leasing and
 BMW Financial Services has ranked highest in the following years
and survey segments:
Sub-Prime Retail Credit
About BMW Group Financial Services
BMW Group Financial Services was established in the U.S. in 1992 to
support the sales and marketing of BMW products. Since then, the Group
has expanded to provide service to markets in multiple countries and
continues to evolve beyond its role as a captive finance unit.
BMW Group Financial Services offers a wide range of leasing, retail
and commercial financing and banking products tailored to meet the
needs of the BMW customer. The Group also provides financing to BMW
dealers for expanding dealership capabilities and enhancing overall
operations. With more than $36 billion in serviced assets and
1,031,000 automotive lending customers across the U.S., Canada and
Mexico, BMW Group Financial Services finances almost three-quarters of
the BMWs sold or leased in North America. BMW Group Financial Services
employs more than 800 people, including consultants and temporary
of whom are located in the Hilliard, Ohio, Regional Service Center,
which serves the U.S., Canada and Mexico.
In 2001, the MINI Financial Services division was established to
provide support for the brand’s dealers and its customers by offering
financing and leasing options and branded financial services products.
Alphera Financial Services was established in 2006 to provide
financial services to multi-brand dealers.
BMW Group Financial Services also offers credit card products through
its subsidiary, the BMW Bank of North America. up2drive.com is a
division of BMW Bank of North America, a wholly-owned subsidiary of
BMW Financial Services NA, LLC. BMW Insurance Agency, Inc., a property
and casualty producer is also part of BMW Group Financial Services.
Information about BMW Group products is available to consumers via
the Internet at: