PressClub Canada · Article.
BMW FINANCIAL SERVICES RANKS HIGHEST IN DEALER SATISFACTION FOR J.D. POWER AND ASSOCIATES FOR FOURTH CONSECUTIVE YEAR
Fri Aug 24 17:30:00 CEST 2007 Press Release
Woodcliff Lake, NJ - August 24, 2007... For the fourth consecutive year, BMW Financial Services (BMW FS) ranked highest in dealer satisfaction for retail leasing in the J.D. Power and Associates Dealer Financing Satisfaction StudySM.
Press Contact.
Joanne Bon
BMW Group
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Author.
Joanne Bon
BMW Group
Woodcliff Lake, NJ - August 24, 2007... For the fourth consecutive year, BMW
Financial Services (BMW FS) ranked highest in dealer satisfaction for retail
leasing in the J.D. Power and Associates Dealer Financing Satisfaction
StudySM.
BMW Financial Services provides financial services to more than 625,000
customers in the United States and leases or finances more than half of the new
BMW vehicles sold there.
In the retail leasing category, BMW FS ranks the highest in all four retail
leasing factors: Offering, Personnel, Application/Approval Process and
Termination, according to the J.D. Power and Associates study.
"This highest ranking recognizes our consistently high performance in an area
that represents a significant part of our business," said Edward A. Robinson,
President and Chief Executive Officer of BMW Financial Services, Americas
Region. "We are proud that our high standards and commitment to our dealer
network have been recognized for the fourth consecutive year. Our dealer
relationships are the foundation of our business success."
Initiated in 1994, the J.D. Power and Associates' Dealer Financing Satisfaction
Study is conducted annually. The study's core objectives include identifying
factors that affect dealer satisfaction, enabling financial providers to assess
their strengths and weaknesses in satisfying dealers' financing needs and
demonstrating trends of automotive financing satisfaction.
About BMW Financial Services
BMW Financial Services was established in the U.S. in 1993 to support the sales
and marketing efforts of BMW of North America. Since then, the company has
expanded to provide service to markets in multiple countries and continues to
evolve beyond its role as a captive finance unit. BMW Financial Services
offers a wide range of leasing, retail and commercial financing and banking
products tailored to meet the needs of the BMW customer. The company also
provides financing to BMW dealers for expanding dealership capabilities and
enhancing overall operations. With over $24 billion in serviced assets and
625,000 automotive lending customers, BMW Financial Services finances over half
of the BMWs sold or leased in the United States. BMW FS employs about 750
people, most of whom are located in the Hilliard, Ohio Customer Service Center.
In 2001, MINI Financial Services was established to provide support for the
brand's dealer and customer networks by offering various financing and leasing
options.
BMW Financial Services also offers an array of exciting credit card products
through its subsidiary, the BMW Bank of North America.
Information about BMW Group products is available to consumers via the Internet
at:
www.bmwgroupna.com
www.bmwusa.com
www.bmwmotorcycles.com
www.miniusa.com
www.rolls-roycemotorcars.com
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